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      30% off Insta Books

      Code: INSTA30

      Expires on 02-28-2023
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      30% off Recipe Books

      Code: RECIPES30

      Expires on 02-28-2023
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      Always here to Help!

      Frequently Asked Questions

      Is it possible to make a change to an order I just placed?

      Call Customer Support ASAP

      If the order is not already in production, we can hold it.

      If the order is in production, you no longer are able to make changes or cancel your order.

      What are the options for uploading my photos?

      • Computer
      • Tablet
      • Mobile Phone
      • Facebook
      • Instagram
      • Google photos

      Note: authorize access is required to your account

      My project has disappeared!

      • Login
      • Click ‘My Projects’ or ‘My Basket’

      Don’t worry, a saved project has never disappeared!

      When will my order be ready?

      The arrival date for your order will depend on the product selected and the time needed to complete your personalized creation, and if shipping has been selected.

      We take service and quality seriously, and we know that you can’t wait to see your finished product.

      Products typically take 3-7 business days to produce + 1-2 days for delivery to store location or additional shipping time depending on end destination for delivery.

      How do I reorder a project?

      1. Login
      2. Click ‘My Account’
      3. Click ‘My Orders’
        • duplicate or reorder

      My Account

      How to Creating an Account.

      1. Click ‘Sign Up’
      2. Add your email address
      3. Create a password
      4. Add your contact information
      5. Communication preferences (check box - if you would like to keep up with all our promotions, discounts, and new products)
      6. Click ‘Create’ (you will automatically receive an email confirming your new account)

      Forgot your Password.

      • Click “Forgotten Your Password”?
      • You will be sent a link to your email address, requesting to reset it

      Locked out of my Account!

      • Have you waited the said amount of time until you try again?
      • If you don't remember your password use the "forgot my password" option to reset your password.
      • If you get permanently locked out of your account contact customer service.

      How to Save My Project.

      1. Click ‘Save’
      2. Enter Project Name
      3. Click on the check mark (it automatically saves it in ‘My Projects’)

      How to Accessing My Saved Projects.

      Simply log into your account and click on ‘My Projects’

      My Project Options.

      • Edit (once editing is complete remember to save your project before adding it to your basket)
      • Rename
      • Duplicate
      • Delete

      How to Share My Project.

      This helpful feature gives you the ability to share your project’s proof, by providing you with a link. You will find this to be a very useful tool when collaborating with family, friends, colleagues, and organizations on your group projects.

      Simply click on ‘Share’ and then on the ‘Copy Link’ button.

      How to Update your Account Information.

      • Click ‘My Account’

      How to Update your Address.

      • Click ‘Account Details’
      • Click ‘Update’

      How to Change your Password.

      • Click ‘Change Password’
      • Enter your current password
      • Create a new one
      • Click ‘Update’

      Newsletter Options.

      If you changed your mind about receiving our newsletter

      • Click ‘Change Preferences’
      • Click on box
      • Click ‘Update’

      Products

      Printing Guides:
      For printing purposes, it is important to know that anything beyond the red line will be cut off so anything important like text should be kept away from that line. It is always a good idea to preview your project before ordering to make sure everything is how you would like it to be.

      How to Upload Your Photos?

      Your Computer, Tablet, or Phone 

      You will need to locate the photos you want and highlight them by dragging over top of them or click on the first photo you would like, and hold shift down until you click the last photo you would like. When all of them are selected hit open or click control while selecting photos. 

      Existing Projects 

      First select the project you would like and then the photos out of that project. You can choose to select certain photos or all the photos in that project. Once finished hit the checkmark. 

      Facebook

      You will first get a prompt to login to your Facebook Account. You will then get to sort through different folders created by Facebook. After selecting all the photos, you would like, you can hit the checkmark. 

      Instagram

      You will first get a prompt to login to your Instagram Account. After selecting all the photos, you would like, you can hit the checkmark. 

      Google Photos 

      Is very quick and easy. Simply go into your google photos after you are logged into your google account and then select the ones you would like. 

      A warning might pop up saying your photo is too low resolution. You can choose to ignore this message or replace it with another photo.

      What Photo Book Options are Available?

      Photo Book 

      • Scrapbooking has full editing capability
      • Create your own book from scratch and choose your options
      • Upload pages created in a different program

      Sizes - We have 5 options available

      • 8” x 6”
      • 8” x 8”
      • 11” x 8.5”
      • 10” x 10”
      • 12” x 12"

      Cover

      • Soft cover is a perfect bound cover with a premium silver halide finish to make it stand out.
      • Hard cover is a stiff, solid cover that will not get bent while being viewed. It has a beautiful silver halide finish on it.
      • Leather cover adds a beautiful, classy look to your book. In the cart you will get to choose between black, brown, or white leather. 

      Finishing

      • Regular pages, available with all the covers, are your regular perfect bound pages. It is important to keep artwork away from the inside gutter if you choose regular pages, so nothing gets lost in the middle of the book.
      • Lay Flat hinged paper allows any artwork or photo to lay smoothly across the page. A nice thing about Lay Flat pages is that your book will lay perfectly flat while open. The Lay Flat option is only available in hard and leather covers.

       

      Insta Book

      • The number of photos you upload will be the number of pages your book will have. 

      Sizes - We have 3 options available

      • 4” x 4”
      • 6” x 6”
      • 8” x 8”

      Cover

      • Soft cover is a perfect bound cover with a premium silver halide finish to make it stand out.

      Finishing

      • Regular pages, available with all the covers, are your regular perfect bound pages. It is important to keep artwork away from the inside gutter if you choose regular pages, so nothing gets lost in the middle of the book.

      Choosing the Right Photo Book.

      Photo Book is the best way to store lots of stories and memories made over the years. We made it easy with supplied templates for a pre-made book, or start a book from scratch, or even upload your pages created in a different program and drop them in a blank photo book. The possibilities are endless! 

      Insta Book has one photo per page. We all understand the struggle of wanting to document our photos, but our busy lives get in the way. You will love how quick and easy it is to make an Insta Book!

      All books require a minimum of 20 pages.

      How to Create Your Photo Book?

      Photo Books require at least 20 pages but allow you to add up to 200 pages.

      1. Choose from from one of our pre-made designs or a blank book to create your own.
      2. Choose your size
      3. Choose your cover type
        • Soft
        • Hard
        • Leather
      4. Choose your page type
        • Regular
        • Lay Flat
      5. Upload your photo(s)
      6. Start Creating

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into advanced editing
      • Change the text - by clicking on the text
      • Add a picture box, or a text box
      • Add effects or enhance your photo - by clicking on the photo
      • Add embellishments by dragging them on to the page (edit, move, or change size)

      NOTES:

      • To add a Background, click background. Here you can scroll through the top or sort by categories along the side. When you find the background, you were looking for, simply drag and drop it onto the page. To edit your background select it and you will see all the editing options there.
      • At the bottom of the designer all your pages show. Here you can organize them in whatever order you wish, along with adding and deleting pages. Each new spread will be added in front of the one that you selected at the bottom.

      PRINTING GUIDES:

      • On the cover, there are two lines showing where the hinge of the book is located. We recommend centering your artwork from the edge of the hinge to the edge of the red line for improved visual appearance.
      • For printing purposes, it is important to know that anything beyond the red line will be cut off so anything important like text should be kept away from that line. It is always a good idea to preview your book before ordering to make sure everything in the book is how you would like it to be.

      How to Create Your Insta Books?

      Please note that the number of photos you upload will be the number of pages your book will have. You are required to upload at least 20 photos but can add up to 100 photos.

      1. Choose your size
      2. Upload your photos
      3. If you want to swap a picture out, you can drag and drop from your photos into the photo box, and it will do the switch.
      • It is recommended to go through all the pages and make sure that your photos are cropped how you would like. If they are not, you can double click on the photo where you can arrange it.
      • If you want to add more page’s press insert page and then simply drag and drop your photos onto the page.
      • If you want to remove a picture you can press the red x on the top right.

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Change the text - by clicking on the text
      • Add a picture box, or a text box
      • Add effects or enhance your photo - by clicking on the photo
      • Add embellishments by dragging them on to the page (edit, move, or change size)

      NOTES:

      • To add a Background, click background. Here you can scroll through the top or sort by categories along the side. When you find the background, you were looking for, simply drag and drop it onto the page. To edit your background select it and you will see all the editing options there.
      • At the bottom of the designer all your pages show. Here you can organize them in whatever order you wish, along with adding and deleting pages. Each new spread will be added in front of the one that you selected at the bottom.

      PRINTING GUIDES:

      • For printing purposes, it is important to know that anything beyond the red line will be cut off so anything important like text should be kept away from that line. It is always a good idea to preview your book before ordering to make sure everything in the book is how you would like it to be.

      How to Create Your Photo Card?

      1. Available categories
      2. Orientations
      3. Filter your options
      4. Upload your photo(s)
      5. Start Creating

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Change the text - by clicking on the text
      • Add a picture box, or a text box
      • Add effects or enhance your photo - by clicking on the photo
      • Add embellishments by dragging them on to the page (edit, move, or change size)

      NOTES:

      • To add more pictures to your layout, you can drag and drop the layout onto your page from the top or sort by picture amounts along the side.
      • Make sure to remember to edit page two

      Checkout Options

      • Option between a silk or matte paper type
      • Ice Pearl finish (upgrade)
      • Round corners (upgrade)
      • Envelopes (additional cost)

      If you would like to create your own card you can select the blank category and choose your options.

      What is the difference between Quick and Scrapbook Calendar?

      • Scrapbook Calendar allows full design capabilities for the customer to add backgrounds etc. to the pages. For the bottom part of the calendar the way to add dates is by adding a text box and placing it into the calendar grid.
      • Quick Calendar is made for easily adding dates and events, but there are limited design capabilities for the customer. Inside the designer for the Quick Calendar, you will see the add events button where the events are to be added then.

      How to Create Your Photo Calendar?

      1. Choose Wall or Easel Calendar
      2. Choose your style
      3. Choose your type
      4. Choose your size
      5. Upload your photos
      6. Start Creating

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Add another picture by clicking add picture box
      • Add a text box - choose the colour, size, and font
      • Add effects or enhance your photo - by clicking on the photo

      If you would like to create your own calendar you can select the blank style and choose your options.

      How to Create Your Recipe Book?

      All recipe books can hold between 20 - 200 pages and are spiral bond with a soft cover.

      1. Choose from from one of our pre-made designs or a blank book to create your own.
      2. Choose your size
      3. Upload your photo(s)
      4. Start Creating

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Add another picture by clicking add picture box
      • Add a text box - choose the colour, size, and font
      • Add effects or enhance your photo - by clicking on the photo

      How to Create Your Photo Puzzle?

      1. Choose your format
      2. Choose your size
      3. Upload your photo(s)
      4. Start Creating

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Add another picture by clicking add picture box
      • Add a text box - choose the colour, size, and font
      • Add effects or enhance your photo - by clicking on the photo

      How to Create Your Notebook?

      1. Choose from from one of our pre-made designs or a blank book to create your own
      2. Choose your size
      3. Choose inside paper
        • Lined
        • Blank
      4. Upload your photo(s)
      5. Start Creating

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Add another picture by clicking add picture box
      • Add a text box - choose the colour, size, and font
      • Add effects or enhance your photo - by clicking on the photo

      How to Order a Photo Print?

      1. Upload your photos
      2. Choose the size and quantity you want for each photo
        • If you would like the same photo in a different size, you can duplicate it and change it to your preferred size or select it, press add sizes, select all the sizes you would like and then apply.
      3. Once you are finished, add it to your basket

      NOTES:

      • Upload new photos by clicking the blue button at the bottom of the page
      • Delete a photo by clicking the trash can on the top left of the photo
      • If you would like to delete more than one photo you can select each photo individually or select a certain size and press delete selected prints

      How to Edit your Photo before Ordering Print?

      1. Select the photo
      2. Select the pencil
      • Crop
      • Rotate
      • Enhance
      • Add filters
      1. Once finished hit apply

      How to Create Your Canvas Wrap?

      1. Choose your format
      2. Choose your size
      3. Upload your photo(s)
      4. Drag and drop your photo on to the page

        Editing Options

        • Adjust your photo - click on it allowing you to crop or rotate it
        • Edit your photo go into ‘Advanced Editing’
        • Add another picture by clicking add picture box
        • Add a text box - choose the colour, size, and font
        • Add effects or enhance your photo - by clicking on the photo

      If you do not want your photo to wrap around the edges of the canvas, you can drag and drop a layout onto your design. You have the options of black or white wrapping around the edge of the canvas. Anything beyond the red line will be wrapped around the edges. Anything highlighted will show on the front side. The white border outlining the edge of the canvas will get cut off before the canvas is finished.

      Once you are finished, you can save your project and add it to your basket

      How to Create Your Metal Print?

      1. Choose your format
      2. Choose your size
      3. Choose your finish
        • Brushed metal - brings out the metal look in all the light spots of your photo.
        • Standard metal - brings out the full colour of your photo.
      4. Choose your mounting
        • None
        • Standoffs - 1 inch metal spacer between your print and the wall.
        • Command strips - these sticky strips can hold an incredible amount of weight, and are easy to peel off the wall.
      5. Upload your photo(s)
      6. Drag and drop your photo on to the page

        Editing Options

        • Adjust your photo - click on it allowing you to crop or rotate it
        • Edit your photo go into ‘Advanced Editing’
        • Add another picture by clicking add picture box
        • Add a text box - choose the colour, size, and font
        • Add effects or enhance your photo - by clicking on the photo

      Once you are finished, you can save your project and add it to your basket

      How to Create Your Wood Print?

      1. Choose your format
      2. Choose your size
      3. Choose your edging
        • Clean edge which will keep it in its natural state.
        • Sanded edge where the edges are lightly sanded to add a textured antique look.
        • Sanded and burnt where the edges are lightly sanded and lightly burn (on the sanded parts).
      4. Upload your photo(s)
      5. Drag and drop your photo on to the page

      Editing Options

      • Adjust your photo - click on it allowing you to crop or rotate it
      • Edit your photo go into ‘Advanced Editing’
      • Add a picture box, or a text box
      • Add effects or enhance your photo - by clicking on the photo

      Once you are finished, you can save your project and add it to your basket

      Editing Tools

      SAVE Often!
      It is always a good idea to save your project every few changes so you for sure do not lose anything. If you ever wish to return to the home page, click in the top left, making sure you save your project before you do that.

      What is the difference between Easy vs Advanced Editor?

      There are two editors available in every project.

      The Easy Editor is the default which limits how much editing you can do but simplifies the few tools it allows.

      The Advanced Editor allows you to edit, add, and delete pretty much anything you would like.

      What are Smart Guides?

      Smart guides allow you to position objects against other objects or in the vertical/horizontal center of pages and spreads. The objects will snap against other objects or against the smart guide itself when this feature is enabled. Smart Guides are a very handy feature that we recommend keeping on.

      What is Autofill?

      The Autofill button will automatically place all uploaded photos into the layout picture boxes.

      How to Use Layouts.

      Click the 'layout' button, and select from a wide variety of pre-made layouts (click, drag and drop).

      Layouts can be added to...

      • A specific side
      • The whole spread
      • Current page
      • All pages

      How to Add a Picture Box.

      Click 'add picture box' button, to add on the current page.

      To add a picture to the page, drag-and-drop it directly onto the page at the required location or drag-and-drop it into an existing picture box.

      When an image is placed on the page, it will retain it’s original proportions and be displayed in its entirety.

      If an image is dragged into a picture box, the image will be scaled to fit the frame and could be cropped.

      How to Crop Your Photo.

      • Double click on the photo or click crop.
      • Click and drag the red arrow in the corner to resize it
      • Drag the box around until the picture is how you would like
      • Click the checkmark

      If you resize your photo, the proportions of your photo will probably change. You can double click on your photo and adjust it to how you would like.

      How to Use Masks.

      A mask is an opaque filter that allows your photo or background to come through in a certain pattern. Masks are an easy way to bring creativity into your project. 

      Apply a mask to a photo or background

      • Drag and drop it on the photo

      Remove a mask

      • Select the photo or background
      • Go to masks
      • Click the remove button

      What are Scrapbooks / Embellishments?

      A scrapbook / embellishment is a sticker of any sort that you can add for a little extra detail. You can choose to scroll through the top or filter them under categories along the side.

      To place them on your project, simply drag and drop. You can adjust the size or edit the embellishment how you would like. Pre-made templates will have categories called A-used. These are the stickers for the template you are using. 

      How to Add a Text Box.

      Click 'add text box' button, to add on the current page.

      To add text, you can double click on the box or click edit text.

      How to use Text Settings.

      Easy Editor - Text Formatting Options:

        • Font
        • Size
        • Colour

      Advanced Editing - Text Formatting Options:

        • Font
        • Size
        • Colour
        • Boarder
        • Background
        • Rotate
        • Shape
        • Position
        • Align
        • Arrange
        • Text Direction

      NOTE:

      • All text on premade templates will be printed. So, if there is stock text that you do not want, you can either change it or delete the whole text box by selecting it and clicking the trash can.
      • Always keep text away from the red bleed line to make sure that none of it is cut off.

      How to use Backgrounds.

      Backgrounds can be added to...

      • A specific side
      • The whole spread
      • Current page
      • All pages

      Edit a Background

      • Click on the background
      • Highlighting it around the edges
      • Make any changes you would like such as changing the opacity

       

      NOTE: If you pick a template and you aren’t sure about the background, no problem!

      Go to Background and you can sort through all the different categories. To find the ones themed to the template go to A-used. To delete a background, select it and click delete or the trash can.

      Creating Pages in Another Program

      Page: If you are creating your pages in another program [InDesign, Photoshop, Artisan, etc.] you will want to be sure you set your pages up at the correct size. This will allow you to upload them to the photo book designer scaled correctly, this way your images and text will not be cut off the edge of your pages. Once your page is created, save the file as a .jpg.

      Your .jpg file becomes the image [or photo] that you upload. In your project, you click on the blue button "Add Photos". When uploaded, you can drag your photo onto the page of your choice. You then have the option along the top menu bar (in Advanced Editing) to fit. You can then choose if you want to fit it to one page, fit to the 2-page spread, or fit it to a photo box. Some people prefer to create their pages individually, and some create entire spreads.

      You will see a thin red line near the edge of your photo book page. Everything beyond this red line is the bleed, the part of the photo that will be cut off to ensure your page is full of colour leaving no white border. When you set up your page keep your text and photos in far enough from the edge so they are not trimmed.

      *When creating a single page, the 1/8” width bleed will be on the outside edge, not the edge attached to the spine of the book.

       

      Covers: Keep in mind these measurements for covers are a guideline. The spine width will vary depending on the number of pages you order. The average size is 1/2". Keeping borders, photos and text in from edges will ensure nothing is pushed off the cover area.

      When creating your cover as two separate pages, keep in mind that the bleed portion of your design will not apply to the edge connecting to the spine. Therefore, if setting up your front cover document, remember you can design tight to the left edge because that edge connects to your spine. The right edge of the front cover will be wrapped around the cover and the 3/4“ bleed will be cut off that side. The same applies to the back cover, but in the opposite direction. When creating a back cover design, you can design tight to the right side because that will connect to the spine. The left edge will then be wrapped around the cover piece and the bleed will be cut off.

      If you do not design a separate spine, be sure to extend one of your cover images over the spine area. This is all clearly marked in the template on-line.

      *All pages will have 1/8” bleed trimmed off, while the covers will have 3/4” bleed.

       

      Sizes - Creating Pages in Another Program

      Use our measurements to ensure accuracy.

      Your Basket

      Your Basket

      When you add a project to your basket it will sit there until you are ready to check out.

      If you want to make changes to an item in your basket click "edit" before checking out.

      You can always remove the project from your basket by clicking "x" beside the project name, and this will send your project into My Projects folder.

      Ready to checkout... 

      1. You can choose to pick up from a store, or have it shipped directly to the address you choose.
        • For FREE pick-up in store, you will have to select the store. 
        • When selecting shipping, you can change the shipping address to wherever you would like in Canada and the United States.
      2. To add a note to your order, just type it in the special instructions box.
      3. To take part of a sale that is on, you can type your voucher code in the box and hit redeem.
        • You should see the cost at the right change.
      4. Type in your credit card details and process your transaction.
      5. You will receive a confirmation email with your receipt.

      My voucher code doesn’t work.

      • Make sure it is the correct code.
      • Check the expiry date.
      • Make sure you are putting it in the voucher code option.

      If that doesn’t work, please contact Customer Service and they will guide you through the ordering process.

      DO NOT send the order through without the voucher code, because we are unable to apply the voucher code on the order once you have processed the payment.

      My credit card will not process.

      Are you using an internet blocker service?

      This could be causing the issue, and you will have to contact the provider to allow access to the site.

      Call your bank and make sure there is no issue with your card or it's expiry date.

      If you know there is no issue with your card or internet, then please contact Customer Service.

      Are there discounts for larger quantities?

      Products with quantity discounts are automatically applied to the total, as soon as the quantity changes the price per item changes as well.

      Please contact Customer Service if you are looking to print a larger quantity order.

      Who do you ship with?

      Canada Post

      For more information about shipping, please visit our shipping page

      Please contact Customer Service for tracking number.

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